Responsibilities

• Strategic Leadership: Align team against our strategic plan, focusing on customer engagement, driving sales and growing retention of buyers by delivering customer-centric, hyper-personalized CRM experiences.
• Lead and mentor a large, distributed team, fostering a culture of innovation, collaboration, and excellence. Ensure the team is equipped with the necessary skills and resources to achieve business goals.
• AI and Personalization: Leverage AI / data science and analytics to enhance the personalization and relevance of customer communications, driving improved engagement and lifetime value.
• Performance Analysis: Apply data-driven insights to measure the efficiency of CRM initiatives. Continuously optimize strategies based on performance metrics, robust experimentation and customer feedback.
• Work closely with cross-functional teams, including Marketing, Product, Technology, Recommendations and Data Science, Analytics, and Regional/Category business unit teams to ensure cohesive and integrated customer experiences.
• Stay abreast of industry trends and emerging technologies in CRM, finding opportunities to innovate and enhance eBay's customer relationship strategies.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Technical depth and proven experience with building engaging, customer focused end to end user experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps and solutions.
• Strong AI and data analytic acumen, and proven application using these tools to build personalized, scalable customer experiences
• Excellent leadership and team management skills, with experience leading large, globally diverse teams.
• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the experience.
• Proven ability to operate effectively at multiple levels including setting clear vision to diverse skills and rolling up your sleeves/deep diving on concepts when needed. Excellent interpersonal and organizational skills, with the ability to thrive in a constantly evolving environment.
• Experience in e-commerce, and an MBA, is highly desirable.
• Up to 25% travel requirement

Preferred

• MBA is highly desirable.

Benefits

• including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)