Responsibilities

• Under limited supervision, plans and executes digital product strategy, technology/product development, technology/product support and/or customer engagement strategies in support of the company’s product and service portfolio.
• Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
• Provides subject matter expertise to support strategic priorities.
• Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
• Perform other duties as assigned.
• Responsible for tactical execution and portfolio support of the Fraud Prevention & Transportation Returns Management organization. This role will play a vital role in advancing the business strategy, commercial excellence and product roadmap to solve customer problems related to fraud management and reverse logistics.

Requirements

• Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
• Three (3) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support.
• More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
• Knowledge, Skills, And Abilities: Strong ability to understand business and customer needs, customer and/or user experience management, product analysis and technology capabilities.
• Technical acumen.
• Strong collaboration, communications and analytical skills.

Preferred

• This is a hybrid position located in Memphis, PGH or Plano. Candidates must live within 50 miles of the campus location. Employees will be required to work at the FedEx campus location several times per week. This position may be eligible for relocation.