Responsibilities

• Build, QA, and schedule campaigns across email, SMS, and push channels with an immaculate degree of accuracy and consistency
• Own the end-to-end email build process within our CRM platform, ensuring all content, links, and personalization are correct before deployment
• Set up, QA, and manage tests for email broadcasts and triggered lifecycle flows
• Execute on triggered lifecycle flows’ updates and optimizations, including creative refreshes, segment targeting, and more
• Maintain our email calendar, keeping all sends, deadlines, and stakeholder dependencies organized and up to date
• Manage calendar changes and additions, communicating impacts proactively to relevant stakeholders and flagging bottlenecks that could affect on-time delivery
• Liaise with project managers to maintain accurate project timelines and flag any changes that affect the send schedule
• Identify and recommend calendar optimizations to improve efficiency and subscriber experience
• Conduct ad-hoc channel-level analyses to surface performance trends and identify improvement opportunities

Requirements

• Minimum if 3–5 years of experience in a CRM, lifecycle marketing or email marketing role
• Hands-on experience building and deploying campaigns in a CRM or email service provider platform such as Bloomreach, Klaviyo, Iterable, or similar
• Exceptional attention to detail — you catch errors before they ship and take pride in the quality of your output
• Consistent bias for action and ability to follow through – you notice what needs to be done and execute on it proactively
• Strong organizational skills and a proven ability to manage a high volume of concurrent workstreams without sacrificing quality
• Comfort with marketing analysis and performance reporting — you can dig into channel-level data and translate findings into actionable recommendations
• Proficiency working cross-functionally with creative, merchandising, and project management teams to gather inputs and deliver on time
• Customer-first mindset and a genuine interest in delivering a best-in-class subscriber experience
• Ability to thrive in a fast-paced, ambiguous environment where priorities can shift quickly
• Must-have note: willingness to work EST hours

Preferred

• Familiarity with HTML is a plus
• Curiosity about healthcare, telehealth, and healthcare benefits is a plus

Benefits

• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States