Sr. Communications Manager, Safety, Amazon Flex Central Marketing & Communications

Responsibilities

• Develop and own worldwide safety communications strategies that improve delivery partner awareness, engagement, and adoption of safety initiatives, products, and programs.
• Lead end-to-end communications planning and execution for safety program launches, policy updates, operational changes, product enhancements, and other delivery partner-facing initiatives.
• Create clear, engaging, and actionable content across multiple channels, including email, in-app messaging, FAQs, help articles, newsletters, videos, talking points, and websites.
• Partner with Safety, Operations, Product, Policy & Compliance, Legal, Public Relations, Driver Support, and Voice of Driver teams to ensure communications are accurate, consistent, and aligned with business objectives.
• Develop proactive and reactive communications strategies for emerging safety concerns, sensitive issues, and policy changes, exercising strong judgment and anticipating potential delivery partner impacts.
• Create and maintain global communications toolkits, messaging frameworks, templates, and best practices that enable regional teams to deliver consistent, locally relevant communications.
• Analyze delivery partner feedback, campaign performance, and engagement metrics to evaluate communications effectiveness and identify opportunities for improvement.
• Manage multiple simultaneous projects across global stakeholders, driving alignment on messaging, audiences, timelines, and execution.
• Identify opportunities to improve communications processes, experiment with new approaches, and scale effective communications solutions across countries.

Requirements

• 6+ years of professional non-internship marketing experience
• 7+ years of developing and managing acquisition marketing or channel programs experience
• Experience using data and metrics to drive improvements
• Experience building, executing and scaling cross-functional marketing programs
• Experience developing and executing campaigns across a multitude of timezones and languages
• Experience in writing and editing with a strong command of grammar, punctuation and style

Preferred

• Experience driving direction and alignment with large cross-functional teams and agency partners
• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint

Benefits

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.