Sr. Care Center Communications Associate

Responsibilities

• Lead in the design, development, and execution of communication campaigns across all teams to deliver Privia’s messages and key strategies to Care Center stakeholders.
• Oversee the national clinician and Care Center project workstreams to support communications.
• Own the editorial process for our clinician-facing newsletters to ensure timely, relevant, tailored, and accurate content.
• Administer and optimize our marketing communications platform, Account Engagement, by ensuring data accuracy, creating templates, executing campaigns, and monitoring metrics.
• Support the ongoing operations, maintenance, and enhancement of Privia Health's employee intranet and Privia’s Care Center intranet, Privia Connect, ensuring brand compliance and development of new content.
• Draft and publish knowledge articles to educate Care Center staff on Privia services, programs, and best practices.
• Analyze healthcare industry trends and communications data to identify areas of opportunity and measure campaign effectiveness.
• Partner cross-functionally with teams across all markets to support business priorities, launches, organizational changes, and strategic communications efforts while managing multiple projects simultaneously.
• Maintain and enhance project dashboards in Monday.com project management tool by monitoring project progress, tracking deliverables, following up with stakeholders, and updating boards statuses.
• Identify opportunities to improve communications processes, tools, and best practices to increase efficiency and enhance the effectiveness of Care Center communications.

Requirements

• 3+ years of professional experience in corporate communications
• Bachelor’s degree in Business, Communications, Journalism, English, Marketing, Public Relations preferred
• Strong writing and editing skills required
• Exceptional attention to detail and organization skills
• Comfortable collaborating with leaders and receiving feedback to capture Privia's voice and style
• Experience with an email marketing tool such as Pardot, Mailchimp, HubSpot preferred
• Salesforce experience preferred
• Ability to work creatively as a part of a team
• Ability to work effectively with many levels of personnel
• Ability to prioritize tasks, work independently, and follow through effectively

Preferred

• Bachelor’s degree in Business, Communications, Journalism, English, Marketing, Public Relations preferred
• Experience with an email marketing tool such as Pardot, Mailchimp, HubSpot preferred
• Salesforce experience preferred
• Healthcare industry knowledge and/or interest preferred