The Imaginarium is an agency born in B2B that serves both B2B and B2C clients. We are a fully remote marketing agency offering services across brand strategy, go-to-market strategy, creative, media, martech, and analytics.

We are looking for an experienced Account Manager to join our Client Services team. This person will serve as the primary relationship owner for an assigned portfolio of B2B accounts, bringing a genuine understanding of their clients' business challenges, a working command of what The Imaginarium offers and how our work creates impact, and the ability to recognize what strong agency output actually looks like. This is a role for someone who can hold the relationship and the standard at the same time.

Responsibilities

• Serve as the primary point of contact for a portfolio of assigned B2B accounts, building relationships grounded in trust, responsiveness, and consistent follow-through
• Develop a working understanding of each client's business objectives, competitive context, and internal decision-making dynamics to anticipate needs and surface the right agency capabilities at the right time 
• Participate in strategic reviews, quarterly business reviews, and planning sessions as the client services voice
• Manage the day-to-day flow of work across accounts, including timelines, deliverable reviews, and status communications
• Coordinate across internal teams including strategy, media, creative, and analytics to keep work aligned on scope, timing, and priorities
• Contribute to the development of presentations, meeting agendas, and client-facing materials
• Bring informed perspective to internal conversations about account health, client satisfaction, and growth opportunities
• Support onboarding for new clients and new workstreams within existing accounts

What You Bring

• 4-6 or more years of account management or account executive experience at a marketing, media, or advertising agency
• Demonstrated experience managing B2B client accounts, with an understanding of how B2B marketing programs operate and how clients measure success
• Fluency in agency services in media, strategy, creative, analytics to evaluate the quality of the work moving through your accounts and advocate for the right outcomes on behalf of both the client and the team
• Strong project management instincts, including the ability to track multiple deliverables across multiple accounts without losing the thread
• Clear and confident communication skills, both written and verbal, with the ability to run a client call, write a sharp contact report, and present work with credibility
• Collaborative working style with a track record of building productive relationships across internal teams

Reports To: SVP, Client Services

Team: Client Services

Location: Fully Remote

Compensation: $90,000 – $120,000