Responsibilities

• Serve as the key contact for publisher accounts, focusing on retention, performance, and growth.
• Develop and nurture positive relationships with all publisher touchpoints, ensuring publisher satisfaction.
• Prepare implementation plans and lead publisher onboarding, presenting content strategy and annual plans.
• Collaborate closely with publishers to identify needs, including content approval workflows, and provide consultation on best practices for solutions and setup.
• Regularly assess the quality of media, geos, and consumer attributes that align with business KPIs.
• Identify new opportunities within existing accounts and new accounts, collaborating with the product and analytics team to increase revenue.
• Work closely with Ad Operations on day-to-day operational processes, from campaign set-up to troubleshooting and QA.
• Collaborate with Analytics to determine root causes for customer success or failure, driving requirements for product or process enhancement.
• Adhere to established processes and workflows related to campaign set-up, pixel placement strategy, creative execution, ad trafficking, and campaign management.
• Provide input on new processes and workflows as needed.

Requirements

• 5+ years of experience in Customer Success and/or Account Management
• Strong analytical skills, business acumen, and decision-making abilities in a fast-paced environment for the insurance lead generation industry
• Dynamic personality with effective communication skills, both written and oral, capable of influencing diverse audiences at all levels
• Bachelor's Degree in an appropriate field of study or equivalent work experience
• Passion for business and a proactive approach to improving and growing assigned media partnerships

Benefits

• Competitive salary + semi-annual bonus
• Unlimited PTO – take a break when you need it!
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Career growth – we enjoy promoting from within!