Responsibilities

• Be the first line of defense in solving new and challenging vehicle repair issues.
• Assist field service techs through inbound and outbound phone, chat and email.
• Specialize in automotive EV, engine, electrical, drivetrain or infotainment systems, providing expert help on domestic vehicle repairs.
• Complete initial training program in Saginaw, Michigan, designed to equip you with the skills needed to effectively support field techs from your home office.
• Access to the latest technical data and repair strategies, with guidance from fellow consultants and approachable leaders.
• Seize opportunities for professional growth and advancement within our team, enhancing your career trajectory in the automotive industry.

Requirements

• High school diploma or equivalent
• Five or more years of recent experience as a mechanic in a full-service shop
• Two ASE certifications (or you can get them within six months of hire with reimbursement from Morley)
• Valid driver's license
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts during these hours: Monday - Friday; 11 a.m. - 8 p.m. Eastern time / 10 a.m. - 7 p.m. Central time
• Must be able to stick to the schedule reliably, as some queues are time sensitive
• Strong understanding of automotive engine, electrical, drivetrain and/or infotainment systems
• Able to use electronic service manuals

Preferred

• Electric vehicle (EV) experience
• Microsoft Office experience
• Typing skills

Benefits

• Health & Wellness Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• Financial Benefits - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance
• Benefits to Make Your Life Easier - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills)