The Spa Manager is responsible for the overall leadership, operations, and financial performance of the spa at World Equestrian Center Ocala, a premier luxury hotel-resort destination. This role ensures exceptional guest experiences, high service standards, and profitable operations while managing spa staff, treatments, retail offerings, and facility operations. The position plays a key role in developing spa programs, driving revenue, and maintaining a tranquil, luxury wellness environment aligned with the resort’s brand.

Primary Responsibilities:

• Oversee daily spa operations, including guest services, treatment delivery, and facility standards.
  
  • Ensure exceptional guest experiences through consistent service excellence and personalized attention.
  • Manage, train, and develop spa staff, including therapists, technicians, attendants, and supervisors.
  • Establish staffing schedules and manage labor costs within budgeted guidelines.
  • Develop and implement spa policies, procedures, and service standards.
  • Oversee spa booking systems, scheduling, and coordination with Reservations and Front Desk teams.
  • Manage spa revenue, expenses, and financial performance, including budgeting and forecasting.
  • Monitor and analyze key performance indicators such as utilization, retail sales, and guest satisfaction.
  • Oversee retail operations, including inventory management, merchandising, and sales performance.
  • Ensure compliance with health, safety, sanitation, and licensing regulations.
  • Maintain spa facilities, equipment, and treatment rooms to luxury standards.
  • Handle escalated guest concerns and service recovery situations professionally and effectively.
  • Collaborate with Marketing and Revenue teams to develop promotions, packages, and wellness offerings.
  • Support special events, group bookings, and resort-wide initiatives.
  • Foster a culture of wellness, professionalism, teamwork, and continuous improvement.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of this position.

• Ability to stand, walk, and move throughout the spa facility for extended periods.
  
  • Ability to sit at a desk and work on a computer for administrative tasks.
  • Occasional bending, reaching, lifting, or carrying of light supplies.
  • Ability to communicate clearly and professionally with guests and team members in a calm, service-oriented environment.

Qualifications, Education, Experience, Skills, and Abilities:

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
  
  • 5+ years of spa, wellness, or luxury service management experience required.
  • 2+ years of supervisory or management experience preferred.
  • Experience in a luxury hotel, resort, or destination spa environment strongly preferred.
  • Strong understanding of spa operations, treatments, and wellness services.
  • Financial acumen, including budgeting, forecasting, and revenue management.
  • Strong leadership, coaching, and team development skills.
  • Exceptional guest service and service recovery abilities.
  • Excellent communication and interpersonal skills.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced hospitality environment.
  • Flexible schedule, including evenings, weekends, holidays, and peak seasons.
  • Primarily operational within spa and resort environments with administrative responsibilities.

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.