Guest Services & Operations:

• Support the Spa Manager in managing daily spa operations, ensuring service excellence at every touchpoint.
• Assist with overseeing front desk responsibilities, including guest check-ins/outs, appointment scheduling, and payments.
• Resolve minor guest issues or complaints and escalate complex matters to the Spa Manager as needed.
• Maintain thorough knowledge of spa services, promotions, products, and policies to effectively communicate with guests and team members.
• Monitor guest satisfaction and contribute ideas to enhance the overall spa experience.

Team Support & Leadership:

• Serve as a supervisor on duty when the Spa Manager is not present.
• Provide training and support to front desk and service team members.
• Communicate daily expectations, service goals, and updates to the team.
• Help coordinate shift coverage and staff schedules.
• Contribute to staff communication and record-keeping (e.g., logbook, memos).

Administrative & Facility Support:

• Assist with supply ordering and inventory control; ensure retail and operational areas are properly stocked.
• Maintain facility readiness, including cleanliness, safety, and functionality of all spaces and equipment.
• Process daily sales reports, reconcile payments, and assist in monitoring financial transactions.
• Support marketing initiatives and promotional efforts as directed by the Spa Manager.
• Ensure adherence to spa policies, procedures, and company standards.
• Represent the spa at community events when needed.
• Other duties as assigned.

• Strong customer service and interpersonal skills.
• Leadership ability with a collaborative, hands-on approach.
• Detail-oriented, highly organized, and proactive problem solver.
• Comfortable handling money and processing transactions.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks efficiently and calmly under pressure.
• Familiarity with spa booking systems and standard office software.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

• High School Diploma or General Education Degree required.
• College coursework or degree in Hospitality, Business, or a related field preferred.
• 2+ years of customer service or spa/hospitality experience required.
• Knowledge of spa services and luxury service standards is preferred.
• Previous experience in a supervisory or leadership role is a plus.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

• Ability to stand and walk for extended periods and lift up to 25 lbs.
• Occasional bending, lifting, and reaching required.
• May be exposed to noise and mechanical hazards.
• Must be able to operate a computer, calculator, phone, and office supplies.

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.