Social Support Coordinator at Bugaboo | USA | $41K/yr – $59K/yr

Social Support Coordinator

USA (Remote)

$41K/yr – $59K/yrEntry Level2+ years expFull time

Posted 6 months ago

Job Summary

Own social customer care for a luxury brand, coordinating cross-channel inquiries and content creation to protect brand voice.

Must-have: 1–2 years in social media management or customer service with strong written skills.
Standout: Salesforce data entry and cross-channel support experience.

Job Description

Responsibilities

Monitor all company social media channels to promptly respond to inquiries, feedback, and comments from customers and followers.
Act as the primary point of contact from start to finish for customer inquiries received via social media platforms, providing timely, helpful, and empathetic responses.
Maintain a consistent brand voice and tone across all social media interactions, reflecting the company's values and customer-centric approach.
Provide cross-channel support as needed, including assisting with inbound calls, live chat, and email inquiries during peak periods or as time permits to ensure a seamless and consistent customer experience across all platforms.
Proactively identify opportunities to engage with followers, initiate conversations, and foster positive relationships with the online community.
Assist in the creation of social media content, including posts, images, reels, and videos, to enhance engagement and promote brand awareness.
Translate customer service trends, recurring themes, and real-time feedback into engaging and relevant social media content.
Monitor social media trends, discussions, and competitor activities to stay informed and adapt strategies as needed.
Enter relevant information via Salesforce such as customer data, product issues, warranty claims, service orders, and customer feedback.

Requirements

Bachelor's degree in marketing, communications, business or a related field.
1-2 years previous experience in social media management, customer service, or a related role preferred.
Confident written and verbal communication skills, with the ability to craft clear and engaging messages tailored to different social media platforms and audiences.
Strong conflict-resolution skills and the composure to navigate complex or sensitive conversations with professionalism and care.
Excellent customer service mindset, including patience, empathy, and a commitment to resolving customer issues effectively while upholding the standards of a luxury brand.
Comfort and experience providing phone support, along with active listening skills and a team-first approach to cross-channel coverage.
You have fluent English language skills as Bugaboo is an international company.
You relate openly and comfortably with diverse groups of people and gain the confidence and trust of others through honesty, integrity and authenticity.

Benefits

An enthusiastic team of friendly, driven colleagues with love for our mission and brand.
An inspirational, fast-growing international work environment in which you can make a difference.
Holiday swap (you are free to exchange a public holiday for another day that is more important to you).
Access to wellness hub OpenUp (monthly wellbeing webinars, individual coaching and an employee assistance program).
Eligible to participate in Bugaboo’s bonus plan.
Fully remote working and the opportunity to work from anywhere in the world 8 weeks of the year.
A Bugaboo stroller when expecting a baby and Bugaboo friends & family discount of 20%.
Day off on your birthday & day off for volunteering activities.
11 holiday days per calendar year.
Working from home allowance plus a home-office setup budget.

Bugaboo

4.5 Glassdoor

An innovative hospitality management cloud that empowers the modern hotelier to streamline operations, improve performance and maximize revenue. Mews supports over 12,500 customers in 85 countries to deliver remarkable guest experiences.

Founded in 2012

Amsterdam, North Holland, Netherlands

1.4K employees (128 in marketing)

nl.linkedin.com/company/mewssystems

87% recommend to a friend

93% CEO approval