Responsibilities

• The Social Operations Manager is an advanced individual contributor responsible for building and maintaining the systems, infrastructure, and processes that drive social media performance. Operating with little instruction on day-to-day work, this role uses professional concepts to advance functional projects and resolve complex strategic issues in creative and scalable ways. The Manager will focus on operational workflows, platform tooling, and governance to ensure the broader social team has the resources required to achieve tactical business targets.
• 25% | Operational Workflows, Process Management, and Infrastructure Tooling
• 20% | Operational Leadership & Resource Planning
• 20% | Governance, Standards, Documentation, Legal & Compliance
• 20% | Vendor, Platform, and Agency Relationships
• 15% | Cross-Functional Collaboration

Requirements

• Education: Bachelor's degree preferred/required in Marketing, Communications, Operations, Business, and/or equivalent experience.
• 3-5 years of experience in social media operations, digital operations, or project management.
• Wide-ranging functional subject matter experience in operations, with a proven ability to advance functional projects without requiring direct reports.
• Strong understanding of social media platforms, tooling, and infrastructure (e.g., publishing tools, DAMs, analytics dashboards).
• Ability to define workflows, build process documentation, and drive operational scalability.
• Familiarity with social media governance, legal compliance, and vendor management.
• Strong project management skills, with the ability to adapt style to differing audiences and advise stakeholders on complex operational matters
• Travel 5%

Benefits

• ... The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.