Social Media Manager

Responsibilities

• Develop and implement social media strategies to achieve client goals, whether they are to increase presence, engagement, and organic follower growth, or to drive leads and new business while remaining focused on agency growth objectives.
• Leverage market data to develop themes, creative, and topics, optimizing for campaign goals, and ensuring brand consistency in style, quality and tone.
• Efficiently manage both paid and organic social media campaigns, employing best practices, ensuring accuracy, meeting deadlines and volume requirements, and tracking performance.
• Execute end-to-end paid social media campaigns in a timely and accurate manner, inclusive of campaign planning and setup, ad creation, quality control, budget pacing, testing, measurement/reporting, Pixel installation and optimization across multiple social platforms and varied client verticals.
• Set clear channel and campaign goals and KPIs, and consistently track and report against them, using historical benchmarks to measure success, gain insights, identify/address issues, and develop future action plans.
• Cultivate strong relationships with account leads and clients, ensuring their satisfaction and identifying upselling or cross-selling opportunities.
• Collaborate with clients to identify the best approach for influencers, negotiating fair rates for content and ensuring the relevant agreements are in place.
• Work closely with digital designers on social ad creatives; when necessary, use Canva to design or edit ads that drive action, and create social videos and reels.
• Partner with internal teams (creative/design, content, SEO, and PPC) to integrate marketing efforts, analyze campaigns’ results, and share insights across channels and programs.
• Stay up-to-date with social media trends, platform changes, and cutting-edge tactics, and apply learnings to campaigns and proposals.

Requirements

• Bachelor’s degree in Digital Media, Communications, Marketing, or a related field.
• 5+ years of hands-on experience in social media management and influencer campaigns, including strategic planning and execution, preferably in a digital media agency setting.
• Experience in a fast-paced, performance-focused media agency.
• Solid grasp of current social media landscape; passionate about emerging social media platforms, trends and technology.
• Working knowledge with a range of Influencer Content Management Systems, and the ability to learn new systems.
• Client relations experience: ability to understand and assess clients’ business and communication needs, and meet those needs through successful digital and social programs.
• Flexible, agile, adaptable to rapidly changing conditions, assignments, and deadlines.
• Proactive and highly organized with the ability to handle concurrent projects with ease and attention to detail, prioritizing as necessary.
• Strong writing and copy editing skills for compelling, creative social content.
• Exceptional and engaging written, verbal communication, and visual presentation skills

Preferred

• Proficiency across all major social platforms (Facebook, Instagram, LinkedIn, YouTube, X, TikTok, Reddit, Bluesky, Pinterest, Nextdoor, etc.) and marketing applications (HootSuite, Sprout Social, Tweetdeck, Airtable, etc.).
• Knowledge of leading social media monitoring platforms (Meltwater, Radian6, SOCi, etc.) is a plus.
• Working knowledge of enterprise CMS platforms, including Wordpress, is advantageous.
• G-Suite skills (Gmail, Google Docs, Google Sheets, etc.)
• Experience in software such as Canva, Adobe, Zapier, Mailchimp, Constant Contact, etc. is a bonus.