Social Media Manager

Responsibilities

• Build and manage our community across Discord, social channels, and relevant player forums.
• Set up and maintain Discord channels, roles, bots, onboarding, and moderation tools.
• Create community guidelines and moderation processes that support a welcoming, respectful environment.
• Start conversations around card strategy, deckbuilding, game updates, and player creations.
• Plan and run community events, developer Q&As, playtests, challenges, and eventually tournaments.
• Write community announcements, updates, FAQs, and player-facing explanations in a consistent voice.
• Partner with our content creator and marketing team on campaigns, reveals, and community-driven content.
• Collect and organize player feedback, separating recurring issues from isolated reactions and sharing actionable summaries with the development team.
• Help players report bugs and find answers, coordinating with development and support when issues need escalation.
• Build relationships with community leaders, moderators, and card game creators.

Requirements

• Experience managing an online community for a game, entertainment brand, or similarly engaged audience.
• Strong writing skills and the ability to communicate clearly with different types of players.
• Hands-on experience with Discord administration and moderation.
• A real interest in collectible card games, deckbuilding, and competitive gaming communities.
• The ability to listen to criticism, identify useful feedback, and respond without getting defensive.
• Strong organization and follow-through—you can manage an event calendar, track open questions, and close the loop with players.
• Good judgment about what can be shared publicly and what needs to stay confidential.
• Comfort working with a small team where priorities evolve and your ideas can directly influence the work.

Preferred

• Experience building a community before a game’s announcement or launch.
• Familiarity with games like Magic: The Gathering, Marvel Snap, Hearthstone, or other digital card games.
• Experience organizing playtests, tournaments, ambassador programs, or volunteer moderation teams.
• Experience working with streamers, content creators, or competitive players.
• Familiarity with Steam community tools and community analytics.
• Basic image or video editing skills for quick community updates.