Social Media Customer Care Agent, Remote, Buffalo Region

Buffalo, NY (On-site)

$16/hr – $17/hr

Posted 13 days ago

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Job Description

The opportunity

Delaware North is hiring a full-time Social Media Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for communicating with guests via a variety of social media platforms and acting as a representative of the company.

This position is remote but will require some in person visits to our corporate office in Buffalo, NY

Pay

$16.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

Monitor social media channels and respond quickly and professionally to engagements on Facebook, Twitter, and other platforms
Act as a brand ambassador and provide consistent service to guests
Escalate guest dissatisfaction to the appropriate department
Attend and actively participate in department meetings
Follow social media protocol and adhere to guidelines

More about you

No high school diploma or GED required
Previous customer service experience, including written forms of customer service
Excellent written communication skills, including grammar, sentence structure, and spelling
Experience using various social media platforms
Computer literate with strong typing skills and the ability to learn new applications quickly
Positive attitude with proven ability to work well in teams

Shift details

Days
Evenings
Holidays
Weekends

Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.

Founded in 1915

Buffalo, New York, USA

13K employees (345 in marketing)