Responsibilities

• Assist with managing social media accounts across Instagram, Facebook, TikTok, LinkedIn, X, and other relevant platforms
• Draft captions, post copy, hashtags, and platform-specific content
• Schedule and publish approved social media content
• Maintain content calendars and track deadlines, approvals, and campaign deliverables
• Monitor comments, messages, tags, mentions, and engagement activity
• Escalate customer service issues, negative comments, or sensitive inquiries as needed
• Support social media campaigns for promotions, events, grand openings, partnerships, and local store marketing programs
• Coordinate with internal teams to gather creative assets, photos, videos, and copy
• Assist with short-form video ideas, Reels, Stories, TikToks, and other social content
• Track performance metrics including engagement, reach, impressions, follower growth, clicks, and other KPIs

Requirements

• Bachelor’s degree in marketing, communications, public relations, journalism, or a related field preferred
• 1–2 years post graduation of social media, marketing, internship, or agency experience
• Strong writing, editing, and proofreading skills
• Familiarity with Instagram, Facebook, TikTok, LinkedIn, and current social media trends
• Basic understanding of social media analytics and reporting
• Experience with Canva, Meta Business Suite, Sprout Social, Later, Hootsuite, Monday.com, or similar tools is a plus
• Strong organizational skills and attention to detail
• Ability to manage multiple projects and deadlines
• Comfortable working in a fast-paced, client-focused environment

Preferred

• Experience with restaurant, retail, franchise, or multi-location brands
• Experience creating Reels, TikToks, Stories, or short-form video content
• Basic photo and video editing skills
• Familiarity with local store marketing, influencer campaigns, events, or promotions