Social Health Referral Navigator
Chicago, IL (On-site)
Posted 4 months ago
Top 1% of applicants do these two things.
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Job Description
- Manage the intake of social needs referrals and requests for Social Health team services.
- Establish referral communication strategies for Social Health team members.
- Assist with internal and community-based organization outreach and relationship building work.
- Provide training on the Find Help platform.
- Assist with organizing Find Help data and updating user groups.
- Help with Find Help technical management for listed Social Health team programs.
- Manage the CRH group email and respond to inquiries from internal teammates and external community partners.
- Communicate with Community Health Worker team members to facilitate client care.
- Identify resources for clients to overcome barriers to care and facilitate access to community resources, including locating housing, food, clothing, prenatal classes, parenting, and providers to teach life skills, and relevant mental health services.
- Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
- Works to reduce cultural and socio-economic barriers between community members and institutions.
Level of Education: High School Diploma or GED required.
Years of Experience: None
Minimum Knowledge, Skills And Abilities (ksa)
- Self-directed with excellent time management and detail orientation.
- Ability to work under pressure in a fast-paced healthcare environment with tight deadlines.
- Adaptability based on changing needs of the organization.
- Knowledgeable of social health, social determinants of health, community health, evaluation, and health literacy principles.
- Ability to engage community health worker teams and other care teams.
- Ability to navigate Epic or another Electronic Medical Record (EMR).
- Ability to navigate social care networks and platforms.
- Strong interpersonal skills, good communication and literacy skills, and demonstrates the ability to develop rapport with community health workers and care teams.
- This position requires travel, therefore, will be exposed to weather and road conditions.
- Operates all equipment necessary to perform the job.
- Exposed to a normal office environment.
- Light to moderate walking and standing, occasional lifting of 20 -30 pounds for community events.
Advocate Health Care
Advocate Health Care is proud to be a part of Advocate Health, the third-largest nonprofit integrated health system in the U.S.Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs nearly 150,000 team members across 68 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits. Learn more: advocatehealth.orgRead our social media community engagement guidelines: aah.org/social
