Sleep Clinic Manager
Cleveland, OH (Hybrid)
Posted 7 months ago
Job Description
- Competitive Pay, Commissions, Auto & Mileage Reimbursement
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- Social Recognition Program
- Employee Engagement Opportunities
- CALM App
- 401k (with a matching program) / Roth IRA
- Company Discounts
- Payactiv/On-Demand Pay
- Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
- Train and develop all Sleep Clinic Liaisons.
- Develop operating strategy and referral workflow for each Sleep Clinic Location.
- Work closely with Compliance Manager and Intake Staff to ensure all appropriate medical necessity paperwork is collected during referral process.
- Meet with key contacts from Account on regular basis.
- Develop data reporting and communication process with Account.
- Oversees the Liaison staff effectiveness of securing all pertinent customer order information including documentation required to meet coverage criteria.
- Creates relationships and initiates meetings throughout the system through leveraging preferred partnership to grow business.
- Drive corporate awareness throughout the Health System resulting in year over year revenue growth.
- Work with Business Development Team members to capitalize on partnership in community.
- Work closely with Operations Managers to ensure appropriate Service Levels are achieved.
- Markets our services to the Case Managers and other potential referral sources within the designated facility.
- Spends time in Hospital Account with Liaisons, Key Decision Makers and Influencers.
- Has ownership of Intake Documentation Quality. Ensuring quality On-site presence, Email and Phone Etiquette and Customer Service of the Liaison staff.
- Works closely with Hub Managers and Sleep Departments to achieve high levels of Customer Service and respond/resolve when serviced standards aren’t met.
- Position will be knowledgeable in all duties asked of the liaison staff. Ability to provide onsite and/or remote coverage when needed or during times of recruitment and/or approved or unapproved time off of employees.
- Ability to travel to each of the health system partner’s sleep clinics locations when necessary. Having familiarity of each clinic’s specific needs and key site contacts.
- Other duties as assigned.
- Four years in health care related position; business, sales or operations focus preferred.
- Two years (minimum) of operations management experience.
- Thorough knowledge and skills related to sleep therapy and respiratory care.
- Customer oriented with good oral and written communication skills.
- Excellent interpersonal and organizational skills (a team player).
- Ability to hire, train and develop staff.
- Normal office/clerical motor skills in addition to extensive automobile, computer, and telephone usage.
Medical Service Company
Founded in 1950, Medical Service Company (MSC) is a leading provider of sleep therapy, respiratory, home medical equipment, and healthcare services, headquartered in Cleveland, Ohio. We serve 28 Ohio counties and parts of Michigan, Indiana, Kentucky, Pennsylvania, New York, and Wisconsin, earning recognition as America's top home medical equipment provider through the HME Excellence award.In 2024, MSC achieved a significant milestone by making the Inc. 5000 list, a prestigious ranking of the fastest-growing private companies in the U.S., underscoring our innovation and dynamic growth. We are also a 12-time recipient of the NorthCoast 99 award, highlighting MSC as a top workplace in Northeast Ohio. Medical Service Company is accredited by the Accreditation Commission for Health Care.At MSC, we are dedicated to enhancing patient comfort and quality of life by offering a comprehensive range of home medical equipment and healthcare services. With over 70 years of experience, we’ve established ourselves as a company that cares, providing essential equipment and support to thousands of patients every year to improve their quality of life.
Salaries
Posted range
$56K/yr – $83K/yr
Taken straight from the job posting.
Links
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