SF Email Processor
Logan, UT (Hybrid)
Posted 4 months ago
Job Description
EBILL HARVEST PROCESSOR
Department: Single Family
Location: Hybrid (In office Tuesday, Wednesday, and Thursday)
Wage: $13.50 + Performance Tiers
Overview
Our E-bill Processors find electronic bills on utility provider websites and input them into the Conservice database to begin processing. If the bill isn’t online, you are responsible for investigating why it’s not there and tracking it down. You will have the opportunity to navigate websites and coordinate with utility providers as you solve these problems for our clients. You will be contacting and working with utility providers over the phone and through email. Come join a diverse team that values working hard to solve problems and developing future leaders.
Responsibilities
- Navigate utility provider websites to access and harvest utility bills
- Input bill information for processing
- Coordinate with utility providers through phone and email to resolve issues
- Identify inefficient processes and find innovative solutions
- Investigate bills missing from the provider websites
- Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice
- High phone usage- more than 50% of the day making outbound calls to providers
Preferred Skills
- Comfortable using a computer to navigate provider websites
- Attention to detail
- Critical thinking to understand the “why” behind the issue
- Able to prioritize your workload to meet deadlines and clients' needs
- Adaptability to solve different problems and approach different projects
Education & Experience
- High School Diploma or equivalent
Conservice
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
Links
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