Responsibilities

• Responsible for the operations, personnel, marketing, and profitability of the Service Department
• Forecast sales, gross profits, and expenses
• Attend manager meetings and lead department / staff meetings as appropriate
• Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
• Manage technician productivity, work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner with high quality and minimal comebacks
• Interact with outside vendors and other dealership management
• Continue to maintain our dealership's value, quality, and integrity
• Conducting the flow of all service work, technician accountability, vehicle repair completion, documentation and continuous communication
• Understanding and ensuring compliance with all vendor policies and warranty procedures
• Maintain a safe and clean work environment

Requirements

• Minimum high school diploma or GED equivalent required
• Prior experience as a Technician or good technical aptitude
• Excellent customer service skills
• Must be able to manage a team, motivate and develop
• Ability to be analytical, problem solve and multi-task
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Valid driver’s license and clean driving record
• Professional appearance and work ethic
• Must be flexible and adapt to change readily

Preferred

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance