Responsibilities

• Serve as the main point of contact for an assigned book of client accounts, managing day-to-day communication via email and other channels
• Monitor client communications closely and respond to all client messages within a couple of hours during business hours
• Coordinate with the operations team to ensure SEO deliverables are completed on time and to the standard clients expect
• Own monthly client reporting, clearly outlining the previous month's completed work, SEO progress, and overall campaign performance
• Lead monthly client meetings as needed to review performance, address questions, and align on next steps
• Act as an internal advocate for each client, working cross-functionally with the operations team to ensure campaign goals are met and, wherever possible, surpassed
• Proactively flag risks, delays, or opportunities on an account before they become client-facing issues
• Maintain organized, up-to-date records of client communications, deliverables, and campaign status

Requirements

• Minimum 5 years of experience in SEO or digital marketing
• Prior experience in a client-facing role is required
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple client accounts simultaneously
• A proactive, ownership-driven mindset, this role is not a good fit for someone who waits to be told what to do
• Comfortable working cross-functionally with an internal operations/execution team
• Ability to translate SEO performance data into clear, client-friendly reporting and narrative