Who We Are

Mavan is a growth-focused, ROI-driven advertising agency dedicated to helping aesthetics practices thrive. Our team of strategists, designers, and branding experts work to generate measurable results by driving traffic, enhancing conversion rates, and implementing advanced marketing strategies. With a core focus on SEO, we excel in bringing innovative solutions to boost revenue and attract new patients for our clients. Unlike other agencies emphasizing superficial metrics, Mavan prioritizes what matters most: achieving tangible business growth and profitability.

Objective of the Position

Own the client relationship, communication, and overall experience while ensuring that work is delivered on time, aligned with strategy, and executed smoothly.

Goals of the Position

• Increase client retention and satisfaction
• Ensure consistent, on-time delivery of work
• Improve client understanding of strategy and performance
• Reduce missed deadlines, confusion, and reactive work
• Proactively identify risks in both client experience and delivery
• Ensure positive client results, metrics, and outcomes

Core Responsibilities

Client Communication & Relationship Management

• Serve as the primary point of contact for assigned clients
• Lead monthly calls and all forms of communication 
• Translate SEO strategy and performance into clear, client-friendly language
• Build trust and maintain strong client relationships

Meeting Ownership

• Run structured, effective monthly meetings
• Align on goals, review performance, and communicate next steps
• Ensure meetings are proactive and focused on forward progress

Client Experience Monitoring

• Monitor client sentiment, engagement, and satisfaction
• Identify early signs of risk (confusion, frustration, disengagement)
• Address concerns before they escalate

Project Management & Delivery Oversight

• Ensure all work is properly scoped, scheduled, and assigned in ClickUp
• Align timelines with strategy priorities and client expectations
• Monitor task progress and follow up on at-risk or overdue work
• Review deliverables before they are shared with clients
• Ensure work is complete, accurate, and aligned with strategy
• Maintain visibility into account status (completed, in-progress, at-risk work)

Internal Coordination

• Act as the connector between Account Strategists and execution teams
• Ensure strategy is clearly translated into actionable work
• Bring client context into internal discussions

Proactive Account Management

• Regularly review accounts to ensure alignment with goals
• Regularly review accounts for account performance metrics, results, and outcomes
• Identify gaps, risks, or areas for improvement
• Flag issues early and drive resolution internally

Opportunity Identification

• Identify upsell or expansion opportunities
• Surface additional needs based on client goals or gaps

Ideal Outcomes

• Clients feel confident, informed, and supported at all times
• Work is consistently delivered on time and aligned with strategy
• Fewer internal fire drills and last-minute scrambles
• Clear visibility into account health and progress
• Strong client retention and long-term relationships

Experience Required

• 2–4+ years in a client-facing role (agency or similar environment)
• 2-4+ years local SEO experience (agency or similar environment)
• Strong communication and presentation skills
• Proven ability to manage timelines, tasks, or projects
• High organizational skills and attention to detail
• Ability to manage multiple clients and priorities
• Basic to moderate understanding of SEO
• Experience with project management tools (ClickUp or similar)

Position Details

• Contract role (up to 40 hrs)
• Fully remote, US-based candidates only 
• Starting $40+/hr ($83,000+/year) depending on experience  
• Availability required during standard US business hours