Responsibilities

• Serve as team leader, driving strategic and day-to-day direction for the Health & Life Science team’s clients, including driving client business and programs, connecting across our healthcare and agency teams, and providing client counsel.
• Be responsive and available to the team and clients, with a “roll up your sleeves” mentality (on internal and external calls, reviewing materials, working closely with leaders on staffing, roles & responsibilities, developing plans and strategic materials with the team).
• Be flexible and manage teams across accounts; coordinate with team on resources and mentor and manage staff; bring on agency resources to create the "best teams" and deliver results for your clients.
• Develop and edit high-quality written materials, including client annual plans, creative programs, social strategy and content, media and other stakeholder communications/materials, etc.
• Develop relationships and coordinate across external audiences: third-party organizations, healthcare professionals, media, etc.
• Oversee operational elements of the client business, including staffing and forecasting, budget development and management.
• Explore and create opportunities for incremental business growth within your clients’ organizations.
• Manage team driving program plans and budgets for profitability; ensure regular communication to clients and agency management.
• Build and maintain strong client relationships.
• Cultivate diverse teams and contribute to an inclusive working and learning environment.

Requirements

• Minimum of 15+ years of experience. Pharmaceutical or healthcare communications experience within an in-house team or communications agency is required, including experience working in health and life sciences.
• Pharma and regulated health expert, with a clear understanding of how to guide the team and client toward solutions that compliantly allow us to activate through the most effective channels.
• A breadth of understanding of different disciplines, with a 360 mindset to pull in the right people for the right activities.
• Experience providing expert oversight across multiple workstreams, with great attention to detail.
• Understands the client’s business and how to show communications value in driving core business objectives.
• Client-focused, with a demonstrated ability to build relationships and trust in order to serve current business and seamlessly mine for new opportunities
• Experience leading large pharma/healthcare accounts, and can manage staffing, projections, forecasting, etc.
• Skilled at applied strategic thinking, anticipating issues, trends, and connections, and translating those insights into actionable ideas for the clients and our healthcare team.
• Ability to effectively supervise, train and mentor mid- and junior-level account staff, provide quality control, and determine workflow and assignments.
• Strong client relationship skills and the ability to successfully represent FH and client companies to key stakeholders.