Responsibilities

• Build Discord’s creator strategy from the bottom up, starting with direct conversations and a clear understanding of what creators already on Discord need from us.
• Bring together the creator work that exists across Discord today, establish clear ownership, and turn a collection of early efforts into a coherent program.
• Define who we mean by creators and develop an initial approach for selecting and serving a trusted group across games, platforms, formats, and communities.
• Create more than one program for creators, beginning with the fundamentals: accelerated support, clear paths for escalation, and reliable channels for two-way communication.
• Manage relationships with important creators directly. Understand how they use Discord, help them solve meaningful problems, and build trust by following through.
• Build a creator council or network that gives us a consistent view of what creators are seeing, where Discord is falling short, and what would make the platform more useful to them and their communities.
• Build systems and playbooks that let a selected program grow over time without losing the relationships and responsiveness that made it valuable.

Requirements

• 7+ years in creator partnerships, community, platform programs, marketing, product partnerships, or a related field.
• Deeply familiar with how creators build audiences, operate their businesses, and manage communities across platforms like YouTube, Twitch, TikTok, Instagram, Patreon, Reddit, and Discord.
• You have built and operated creator or partner programs at scale, and you understand how to begin with a selected group without designing something that can never grow beyond it.
• Biased to ship and iterate. You can launch a useful first version, learn from it, and raise the ambition over time.
• Comfortable leading as an individual contributor. You create alignment and momentum across teams without relying on headcount or reporting lines.
• An excellent cross-functional partner across Support, Product, Marketing, Comms, Partnerships, Policy, and more.
• A strong passion for Discord and/or gaming, and an appreciation for the creators and communities we serve.

Preferred

• You have built a creator, partner, ambassador, advisory, or VIP program for a consumer platform.
• You have designed accelerated support or escalation programs for influential users.
• You have worked directly with gaming creators and understand the relationship between creators, games, and communities.
• You have built programs involving product access, creator events, recognition, or discovery.
• You have helped turn creator feedback into product changes, policies, or platform strategy.
• You have built a program that began with a small trusted group and expanded without losing what made it valuable.