Responsibilities

• GTM Technology Management - Serve as SME and business owner for platforms including Salesforce, Outreach, ZoomInfo, Dun & Bradstreet, customer success tools, and future GTM technologies. - Support platform configuration, optimization, upgrades, release management, adoption, and licensing. - Identify opportunities to improve usability, scalability, and business value. Customer Success Technology - Support implementation, integration, and administration of customer success platforms. - Configure and maintain customer health, retention, renewal, lifecycle, and expansion tracking. - Partner with stakeholders to define customer success processes and improve retention outcomes. Systems Integration & Automation - Support integrations across GTM technologies to ensure reliable data flow. - Partner with IT and vendors to troubleshoot issues and implement enhancements. - Identify opportunities to streamline workflows through automation and process redesign. Reporting & Analytics - Develop and maintain dashboards, scorecards, reports, and visualizations. - Analyze pipeline performance, customer engagement, retention, adoption, and operational metrics. - Perform root-cause analysis and translate data into actionable business recommendations. Data Governance - Monitor data quality, accuracy, consistency, and compliance. - Support governance standards and improve CRM discipline and reporting reliability. - Maintain process, business rule, and system documentation. AI & Innovation - Evaluate AI, intelligent automation, and agent-based technologies that improve productivity, customer engagement, data quality, and operational efficiency. - Assess business value, risks, governance requirements, and implementation opportunities. - Recommend innovations that support revenue growth and customer retention. Stakeholder Partnership - Gather business requirements and translate them into technology solutions. - Support testing, training, adoption, and change management initiatives. - Act as liaison between business teams, IT, vendors, and leadership.

Requirements

• Bachelor's degree in Business, Information Systems, Analytics, Marketing, Finance, Computer Science, or related field.
• 3-5 years of experience in Revenue Operations, Sales Operations, CRM Administration, Business Systems, Technology Operations, or similar disciplines.
• Experience supporting Salesforce and sales, marketing, and customer success processes.
• Strong background in business analysis, reporting, workflow design, system implementations, and stakeholder management.

Preferred

• Salesforce Administrator certification.
• Experience with Outreach, ZoomInfo, customer success platforms, Power BI, Tableau, SQL, Databricks, integrations, workflow automation, and AI-enabled business tools.
• Experience supporting B2B sales, customer success, or revenue operations organizations.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave