Responsibilities

• Lead executive-facing social alerting and P0 incident response as an independent incident manager. Be able to engineer complex Boolean queries, architect analytics infrastructure, and present strategic findings to cross-functional teams.
• Drive structural optimizations for global social support by extracting complex Sprinklr case data to uncover trends and build powerful, data-driven narratives for senior leadership.
• Design and build innovative automated solutions for escalation management, including AI-powered workflows and advanced tooling to streamline global reporting and response efficiency.
• Serve as a core authority on YouTube products, Creator ecosystems, and industry-wide social media conversations to inform high-level weekly internal intelligence reports.
• Architect real-time dashboards and visual intelligence tools to transform raw social volume into actionable insights, guiding brand-level communications and global policy decisions.

Requirements

• Bachelor's degree in a research or quantitative field, or equivalent practical experience.
• 5 years of experience designing, scoping, executing, and delivering research and analysis projects.
• 5 years of experience translating business problems into research questions and translating research findings and insights into marketing recommendations.
• Experience managing research and measurement agencies.

Preferred

• 5 years of experience with qualitative research methods and approaches.
• 5 years of experience with sampling, survey writing, and analysis of survey data including weighting and assessing data quality.
• 5 years of experience with designing experiments, analyzing data from experiments, and summarizing findings.
• 5 years of experience analyzing and manipulating data sets to leverage insights into presentations for stakeholders.
• 3 years of experience with data querying languages (e.g. SQL) and tools to work with data sets.
• Proficiency in Tubular, CreatorIQ, or similar profile-based tools to track creator-level performance, video-level benchmarking, and emerging audience trends across the social ecosystem.