Senior Program Manager - Medical Content - Ostro

Responsibilities

• Review and QA project deliverables, including tool designs and the content library/matrix, for accuracy, consistency, and compliance before they move into client review
• Guide deliverables through client review and PRC submission, ensuring thorough, accurate editorial review at every round
• Conduct pre-launch QA testing of the built tool against PRC-approved materials, including content checks and functionality testing
• Develop, document, and maintain quality processes, checklists, and best practices for the medical editor team
• Manage resourcing across a team of contractor medical editors: assigning, coordinating, and delegating review and QA tasks across active projects
• Partner with stakeholders across the Implementation and Customer Success teams including project managers, copywriters, developers, and customer success managers to ensure successful delivery across projects

Requirements

• Bachelor's degree in life sciences, English, journalism, communications, or a related field
• 5+ years of experience in medical/scientific editing, ideally within a life sciences marketing agency, medical communications agency, or pharmaceutical company, with direct experience editing pharma brand marketing or patient/HCP-facing digital content
• Proven experience guiding content through Medical, Legal, and Regulatory (MLR) or PRC review and incorporating client and reviewer feedback across multiple submission rounds
• Excellent attention to detail, with strong factchecking, proofreading, and reference/citation verification skills
• Demonstrated ability to develop and maintain editorial processes and QA procedures
• Strong project management skills, with the ability to manage multiple accounts and deadlines in a fast-paced environment
• Excellent written and verbal communication skills

Preferred

• Demonstrated experience mentoring, coaching, or managing editorial staff or contractors, with the ability to coordinate and delegate work across a team
• Experience with digital routing, document-control, or content management platforms (e.g., Veeva Vault, Ziflow, SharePoint)
• Background in scientific research (e.g., PhD or postdoctoral experience in a life sciences field) with a transition into medical writing, editing, or communications
• Familiarity with omnichannel or digital patient/HCP engagement tools
• People-management experience leading a team of editors or contractors

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program