Responsibilities

• Manage incoming requests for the Creative function
• Validate that briefs are complete, well scoped, and tied to an approved campaign, initiative, or program
• Confirm audience, message, deliverable list, channel specifications, and required dates before work enters the queue
• Return incomplete requests to the requester rather than absorbing the gap downstream
• Track work through concepting, design, copy, and production
• Route assets through brand, legal, and compliance review and drive approvals to closure
• Manage handoffs to media, lifecycle, and digital teams for trafficking and deployment
• Monitor progress against timelines and escalate blockers early
• Maintain the work queue and priority order for your body of work
• Flag misaligned, duplicated, or low-priority requests and conflicts across campaign and always-on work

Requirements

• Bachelor's degree in Marketing, Business, Communications, Project Management, or a related field, or equivalent work experience
• 5+ years of experience in workflow management, traffic management, project management, marketing operations, or a related field
• Experience managing creative production workflow, including review, approval, and asset delivery across multiple channels
• Experience managing intake, prioritization, and throughput for a marketing, creative, or media function
• Demonstrated ability to build and hold timelines with multiple dependencies and fixed deadlines
• Experience using a work management or workflow platform as the system of record, such as Workfront, Wrike, Asana, or Jira
• Proven ability to facilitate tradeoffs, renegotiate scope, and drive alignment without direct authority
• Experience tracking team capacity and utilization and translating it into resourcing recommendations
• Strong attention to detail and comfort managing a high volume of concurrent work
• Clear verbal and written communication with stakeholders at every level

Preferred

• Experience managing creative work across broadcast, digital, social, retail, and print
• Experience managing studio or agency production queues at high asset volume
• Experience working within a Marketing Operations, Program Management Office, or centralized workflow function
• Experience in Workfront, including request queues, templates, and reporting
• Experience supporting the transition of work from agency partners to in-house teams