Senior Marketing Operations Manager

Pittsburgh, PA (On-site)

Salary Not AvailableSenior Level10+ years expFull time

Posted 13 hrs ago

Job Summary

Own the marketing operations lifecycle by building and maintaining a single system of record, coordinating cross-functional handoffs, and driving cadence, dashboards, and audits to keep initiatives on track.

  • Build tracking dashboards with owners and due dates
  • Lead recurring status reviews and reporting
  • Close overdue items and improve process efficiency

Job Description

Responsibilities

  • Track key marketing initiatives and open action items across the full channel mix, maintaining a single system of record so nothing falls through the cracks.
  • Document key marketing decisions, action items, and priorities, ensuring ownership is assigned and follow-through occurs until completion.
  • Coordinate day-to-day handoffs between marketing's functional areas (content, paid media, marketplace, social, and creative) to close the gaps in ownership and timing that are currently slowing the team down.
  • Monitor performance and operational metrics across marketing initiatives, compiling updates and surfacing risks, delays, or performance concerns that require leadership attention.
  • Build and run the recurring operating cadence (status reviews, check-ins, reporting) that keeps marketing initiatives moving without needing direct oversight from leadership.
  • Identify and implement at least 2 to 3 process or automation improvements that measurably reduce manual tracking, status chasing, or coordination work across the marketing team.
  • Stand up a single tracking dashboard covering all active marketing initiatives, with named owners and due dates, and have marketing leadership using it in place of ad hoc status checks.
  • Complete a full audit of open marketing tasks across all channels and close out at least 50% of items flagged as overdue or unowned.
  • Establish a recurring cross-functional marketing operations cadence and run it independently for at least four consecutive weeks.
  • Take over day-to-day coordination of at least three marketing initiatives that currently require direct involvement from senior leadership to stay on track.

Requirements

  • 10+ years of experience in marketing operations, program management, project management, or similar cross-functional roles, including experience operating within a complex digital marketing organization.
  • Demonstrated ability to bring structure to a fast-moving, under-organized marketing function, including building tracking systems, prioritization frameworks, and reporting cadences from scratch.
  • Experience coordinating or managing initiatives across a mix of digital marketing channels, such as paid search and marketplace advertising (for example, Google Ads, Amazon Advertising, or Seller Central), social media, creative production, or promotional campaigns.
  • Strong cross-functional coordination skills, with the ability to drive alignment across content, paid media, marketplace, and creative teams without formal authority over those teams.
  • Comfortable operating as the single point of coordination for a busy marketing leader, surfacing issues and closing loops without needing to be chased.

Benefits

  • Restricted Stock Units (RSUs)
  • Profit Share
  • Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
  • Short-Term Disability Insurance (Wolfe pays 100% of premium)
  • Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
  • PTO (vacation and sick time)
  • Corporate Holidays and Floating Holidays
  • 401(k)
  • Employee recognition program
  • Charitable Donation to a charity of your choice yearly
Wolfe, LLC logo

Wolfe, LLC

2.7 Glassdoor

Welcome to Wolfe, LLC, a pioneering force in e-commerce since 1996 and the gifting industry, deeply rooted in Pittsburgh, Pennsylvania. Driven by our vision "To move humanity to express love for each other through personalized, faster, beautiful, secure, flexible gift giving," we're on a mission to revolutionize the way gifts are given and received. We achieve this through high-quality, fast service, and the same-day delivery of customized gift cards from our on-demand nations only robotic fulfillment center, alongside offering a safe and flexible card-to-card gifting technology. At the heart of our success are our Core Values: Teamwork, Drive, Integrity, Caring, and Excellence. These principles guide us as we innovate and expand our portfolio with platforms and brands like PerfectGift, Gift Card Granny, GiftYa, Reaf Marketing, and Give InKind, setting new standards in the gifting experience.Some of the Company and Executive Team Recognitions:2023 Inc. 5000 list of fastest-growing private companies (ranked no. 382)2022 - 1st place - Fastest 50 Growing Companies in Pittsburgh, Pittsburgh Business Times2020 The Best Places to Work, Pittsburgh Business Times2019 - Winner Carnegie Science Award, Entrepreneur Category2017 - Winner of Outstanding Entrepreneur, Pittsburgh Venture Capital Association2015 - Winner of Business Times Diamond Award, Business Ethics Award, Create Award2015 CEO of the Year, Pittsburgh Technology CouncilAnd more...Join Us: If our values, vision, and mission resonate with you, we invite you to explore career opportunities with us. Be part of our story of growth, innovation, and success.

Founded in 1995
Pittsburgh, Pennsylvania, USA
182 employees (16 in marketing)
38% recommend to a friend
40% CEO approval

Marketing Team

Marketing Team Size
11 (6% of company)
Median Tenure
2.5 years
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
17.4K
Traffic Source Mix
Search
29.7%
Direct
53.7%
Referral
6.9%
Social
8.4%
Paid
1.2%

Headcount Trend

Current headcount: ~182

Recent News

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Senior Marketing Operations Manager

Wolfe, LLC · Pittsburgh, PA · On-site