Senior Manager- US SME Acquisition Marketing

New York City, NY (Hybrid)

$104K/yr – $175K/yrSenior LevelFull time

Posted 7 weeks ago

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Job Summary

Own the U.S. SME acquisition and sales enablement loop, turning customer insights into repeatable, revenue-driving actions across messaging, offers, and seller tools.

  • Acquisition & Enablement Ownership: guide prospect acquisition, conversion, and sales enablement content for the SBS Tele Sales channel.
  • Insight-Driven Optimization: translate transcript learnings and performance data into marketing levers that boost seller effectiveness.
  • Messaging & Offer Positioning: shape value stories, outreach messaging, and lead-warming programs to improve close rates.

Job Description

Responsibilities

  • Own acquisition strategy, sales enablement, and customer insight for U.S. SME Acquisition Marketing & Sales Enablement.
  • Shape and execute acquisition marketing strategies that drive prospect acquisition and conversion for the SBS Tele Sales channel.
  • Leverage customer interaction trends, call transcript learnings, and sales performance insights to optimize Marketing-owned levers that improve seller effectiveness and acquisition performance.
  • Own offer positioning, value-story development, outreach messaging, lead warming engagement strategies, and sales enablement content.
  • Partner with analytics and operational teams to translate customer insights into scalable marketing and enablement strategies that improve business performance.
  • Influence stakeholders and lead multiple initiatives in a fast-paced, highly matrixed environment.

      Benefits

      • Competitive base salaries
      • Bonus incentives
      • 6% Company Match on retirement savings plan
      • Free financial coaching and financial well-being support
      • Comprehensive medical, dental, vision, life insurance, and disability benefits
      • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
      • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
      • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
      • Free and confidential counseling support through our Healthy Minds program
      • Career development and training opportunities
      • For a full list of Team Amex benefits, visit our Colleague Benefits Site .
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      American Express

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      At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

      New York, NY, US
      79K employees (3,751 in marketing)
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      88% CEO approval

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      Social
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      Marketing Roles Posted (Last 30 Days)
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