Senior Manager, Omni-Channel Program Activation & Delivery

Responsibilities

• Lead end-to-end activation and delivery of complex, cross-functional business and technology programs from planning through launch and adoption.
• Build and manage integrated program plans, milestones, workback schedules, decision points, dependencies, and readiness activities.
• Align business teams, technology partners, agencies, vendors, and other stakeholders around shared objectives, roles, and execution priorities.
• Anticipate and address program risks, resource constraints, interdependencies, and execution barriers; escalate issues with clear options and recommendations.
• Lead organizational readiness and change activities, including stakeholder engagement, communications, training coordination, and adoption planning.
• Coordinate launch and market-enablement activities across brands and regions to support consistent, scalable execution.
• Establish practical governance, performance measures, and executive reporting that provide visibility, enable timely decisions, and reinforce accountability.
• Partner with senior leaders and cross-functional teams to translate strategic priorities into actionable roadmaps and measurable outcomes.
• Capture lessons learned and embed repeatable tools, standards, and best practices that strengthen delivery across future programs.

Requirements

• Bachelor’s degree in Business, Marketing, Technology, Project Management, Communications, or a related field, or equivalent relevant experience.
• 6+ years of experience in program management, digital transformation, technology implementation, omni-channel, e-commerce, marketing operations, or a related discipline.
• Demonstrated success leading complex, cross-functional initiatives in a matrixed organization and delivering results through influence.
• Strong program management capabilities, including integrated planning, prioritization, governance, risk management, and executive reporting.
• Ability to create clarity from ambiguity, balance multiple priorities, and make sound decisions in a fast-moving environment.
• Excellent communication, presentation, facilitation, and relationship-building skills across technical and non-technical audiences.
• Experience managing agencies, vendors, or implementation partners.

Preferred

• Advanced degree; PMP, Agile, change management, or related certification; experience supporting organizational change and adoption; and experience working across global brands, markets, or regions.

Benefits

• Employees are eligible for medical, dental, and vision benefits.
• Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled).
• Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc.
• Employees are also able to enroll in our 401k Retirement Savings Plan.
• Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.