Responsibilities

• Define and advance the MGM customer and prospect experience roadmap, with a focus on improving referral discovery, engagement, conversion, and overall ease of use.
• Own the multi-year technology roadmap, including prioritization, funding inputs, capability development, utilization tracking, and delivery of experience-enhancing initiatives.
• Drive growth initiatives across banking referral expansion, partner referral integrations, and MGMembership marketing, ensuring each opportunity is grounded in clear customer value and measurable business impact.
• Lead the Card Member offer learning agenda, including test design, offer optimization, new offer constructs, future offer currencies, and performance measurement.
• Partner cross-functionally with Product, Design, Analytics, Legal, Compliance, and Technology teams to move initiatives from strategic concept through execution.
• Use data, customer insights, experimentation, competitive intelligence, and performance reporting to inform recommendations and continuously improve program outcomes.
• Champion operational excellence through strong controls, risk management, governance, documentation, and cross-functional execution discipline.
• Lead, coach, and develop a team of two colleagues.

Requirements

• A strategic marketer with strong strategic instincts who can quickly build expertise in new technologies, platforms and customer behaviors.
• Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations.
• A strong operator who can create structure in ambiguity, balance competing priorities, and drive complex work forward across teams, functions, and levels.
• A connector who influences without authority, brings cross-functional teams together and builds alignment across diverse stakeholders.
• A clear and confident communicator who can simplify complexity, craft executive-ready narratives, and engage senior leaders with sound recommendations and business judgment.
• Action-oriented with a test-and-learn mindset, balancing thoughtful planning with rapid experimentation and continuous improvement.
• A culture carrier and passionate people leader who develops talent, builds inclusive high-performing teams, and creates an environment where colleagues can grow and do their best work.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities