Responsibilities

• Serve as the primary owner of all marketing production and packaging platforms, including Buildout, Maxa, and bespoke template systems.
• Oversee platforms and tools deployed at the enterprise level, ensuring consistent performance, scalability, and usability for agent-facing solutions.
• Act as the first point of contact for troubleshooting platform issues, resolving day-to-day challenges quickly and effectively.
• Ensure platforms are functioning optimally, with consistent outputs aligned to brand and production standards.
• Maintain and oversee template systems to ensure accuracy, usability, and consistency across all marketing materials.
• Ensure enterprise-wide tools and templates are maintained and optimized post-launch, with a focus on adoption, ease of use, and consistency.
• Serve as the main day-to-day contact for all platform and technology vendors.
• Manage ongoing communication, issue resolution, and regular check-ins to ensure strong performance and responsiveness.
• Coordinate platform updates, enhancements, and fixes with vendor partners.
• Support contract discussions and renewals in partnership with leadership.

Requirements

• 6–10+ years of experience in marketing operations, marketing technology, production systems, or related roles.
• Strong experience managing or supporting marketing platforms, template systems, or production workflows at scale.
• Proven ability to troubleshoot issues, manage multiple priorities, and operate effectively in a fast-paced environment.
• Experience working with external vendors and coordinating issue resolution and updates.
• Strong cross-functional collaboration skills, with the ability to work across marketing, design, and technical teams.
• Highly organized, detail-oriented, and solutions-driven.

Preferred

• Familiarity with AI-based tools and emerging technologies is a plus.
• Familiarity with tools such as Adobe InDesign, Buildout, Canva, or similar marketing platforms is highly preferred.

Benefits

• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan with employer matching contributions
• Life and disability insurance
• Employee Assistance Program (EAP) and wellness resources
• Benefits eligibility, coverage, and employer contributions may vary based on position, employment status, location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.