Responsibilities

• Drive end-to-end planning and execution of complex, high-priority USCM and GCSM marketing initiatives across existing and new platforms, managing milestones, dependencies, risks, and outcomes.
• Partner across Marketing, MarOps, Product, and Technology teams to translate business needs into actionable plans, remove roadblocks, and drive successful execution.
• Create structure and visibility across interconnected initiatives, ensuring alignment on priorities, milestones, timelines, and dependencies.
• Identify and implement improvements to processes, tools, and ways of working to increase speed, efficiency, quality, and scalability.
• Develop clear reporting and executive-ready communications, synthesize complex information into recommendations, and mentor colleagues to foster collaboration and continuous improvement.

Requirements

• Experience leading complex cross-functional programs, operational initiatives, technology implementations, and/or process transformation.
• Strong program management skills with experience managing interconnected workstreams, milestones, dependencies, and risks.
• Ability to build trusted relationships and influence across Marketing, MarOps, Product, and Technology.
• Strong analytical and problem-solving skills with the ability to translate complex needs into clear actions and recommendations.
• Excellent written and verbal communication skills, including the ability to communicate effectively with varied audiences and leadership.
• Ability to drive decisions and results in a fast-paced environment with evolving priorities and ambiguity.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Preferred

• Knowledge of marketing operations, campaign execution, and/or MarTech platforms preferred; proactive, solution-oriented mindset with a demonstrated ability to challenge the status quo.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities