Senior Manager, Digital Content

Responsibilities

• Team Leadership and People Management
• Directly manage two Content Specialists, setting priorities, assigning work, balancing workloads, and ensuring the team has clear goals, role clarity, and capacity to meet publishing commitments.
• Coach and develop direct reports through regular feedback, performance conversations, goal setting, and development planning.
• Establish team operating practices, including backlog reviews, content production planning, quality calibration, workload balancing, and escalation paths for blocked or at-risk content work.
• Content Source and Contributor Management
• Run intake for all digital content. Define what is needed, by when and to what specification, and brief PTG’s Brand Creative team and member hotels accordingly.
• Maintain the content specification set, including but not limited to copy length, image dimensions and treatment, required fields, and rights and usage, so that contributors know what good looks like before submission.
• Own the contributor relations with member hotels and their representatives on property copy and imagery. Request, chase, and review against standards.
• Content Operations and Publishing
• Own the intake, review, approval and publishing workflow across the CMS for all brand-owned B2C and B2B surfaces, defining publishing SLAs and hold the team requestors to them.

Requirements

• Six or more years in digital content, content operations, or eCommerce content management, including at least two years directly managing people or formally leading a content function, with demonstrated experience coaching team members, assigning work, and holding contributors accountable to delivery standards.
• Hands-on ownership of a CMS at scale (headless preferred), including workflow configuration, structure content authoring, and localization patterns. Experience with Drupal, and/or Hygraph is a plus.
• Demonstrated operation of a publishing function with defined SLAs, a visible backlog and reporting on throughput and quality
• Experience managing agency or vendor delivery, including briefing partners, reviewing deliverables, and holding partners accountable to commitments.
• Demonstrated experience running content intake from contributors the role doesn’t manage, including internal creative teams, field properties, and agencies, while holding them to deadlines and specifications through influence.
• Comfort with structured content concepts like content types, references, union, localization and versioning, to specify and author a model change if needed.