Responsibilities

• Drive Content Strategy
• Define and execute content strategies that support customer experience, business objectives, and organic growth opportunities.
• Aspire to deliver compelling and differentiated content to capture audiences.
• Identify opportunities to improve content performance, consistency, and governance.
• Partner across teams to align content efforts with organizational priorities.
• Advocate for customer-focused communication and plain-language principles.
• Deliver High-Quality Content Production
• Contribute directly to high volume content creation and editing, representing approximately 35% of the role.
• Create, review, and optimize content across a variety of channels, including digital pages, landing pages, blogs, FAQs, promotional email communications, service messaging, SMS, and product experiences.
• Leverage technologies and AI to augment volume production without sacrificing quality of messaging or brand reputation.

Requirements

• Bachelor's degree in Marketing, Communications, Journalism, English, Digital Media, or a related field.
• 8+ years of experience in content strategy, copywriting, editorial, content marketing, UX writing, or related disciplines.
• 3+ years of people leadership experience, including managing and developing content professionals.
• Strong portfolio demonstrating exceptional writing, editing, and content strategy capabilities.
• Experience developing multi-channel content strategies and content governance frameworks.
• Ability to simplify complex information and create clear, compelling customer-focused communications.
• Experience partnering with cross-functional stakeholders and influencing decisions across multiple teams.
• Strong program management and organizational skills.

Preferred

• Experience supporting digital products, customer experience, fintech, financial services, or technology organizations.
• Experience leading SEO-driven content initiatives and organic growth programs.
• Familiarity with AI-powered content creation, optimization, and editorial workflows.
• Experience building or scaling content operations within a growing or evolving organization.
• Experience developing editorial standards, style guides, and content governance processes.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off
• Parental Leave
• Global Adoption Assistance
• 401K
• Short-term incentives
• Accident and life insurance
• Access to best-in-class development platforms