Responsibilities

• Oversee planning of programming across Fidelity Institutional client segments and communities to ensure consistent approach to integrate peer-to-peer opportunities in all client events.
• Lead the development and execution of community engagement strategies that increase member participation, drive peer-to-peer engagement and create value for members.
• Develop and manage high-impact community programs/events, research initiatives, member cohorts and member committees to keep community engaged and informed.
• Monitor and analyze community engagement metrics, KPIs to assess performance and identify opportunities for growth.
• Oversee ongoing community platform health, including content management, discussion moderation, and turning member conversations into useful business insights.
• Contribute to quarterly scorecards and reporting to deliver executive-level insights that demonstrate community impact and outcomes. Build frameworks for measuring program effectiveness, engagement trends, and member outcomes.
• Establish and maintain community governance processes, operating procedures, and best practices that support scalable community operations.
• Monitor industry trends and emerging community management practices to drive innovation.

Requirements

• 8 plus years of experience in community management, program management, member engagement, customer/community experience, association management, or related fields.
• Experience in program development, content development, event planning, content coordination, or marketing.
• You are a motivated and organized individual with the ability to support multiple projects simultaneously.
• Collaboration is essential—you work well with partners throughout all stages of the event planning process.
• You bring a customer‑first mindset to your work, focusing on solving customer needs throughout the event lifecycle.
• Bachelor’s degree in a relevant field of study.
• Proven ability to lead cross-functional initiatives and influence outcomes across multiple stakeholders.

Preferred

• Salesforce and/or Salesforce Marketing Cloud experience a plus.
• Experience managing a community platform a plus.