Responsibilities

• Lead day-to-day account management as the primary point of contact for custom integrated client programs (experiential, podcasts, and digital) both internally and externally with clients
• Effectively manage cross-functional teams, balancing differing priorities/opinions and using critical thinking to navigate and move a project forward
• Serve as the organization’s subject-matter expert for integrated client program design and activation across experiential, podcast, and digital channels, translating business goals into scalable delivery models
• Own the integrated program operating model (intake, feasibility, governance, roles/RACI, QA standards, and escalation paths) to improve repeatability, speed-to-market, and client outcomes across the portfolio
• Lead the most complex, high-stakes, and ambiguous client programs—balancing revenue impact, brand risk, partner constraints, legal/compliance considerations, and operational feasibility—while evaluating intangible tradeoffs to drive the right decision
• Create and maintain formal cross-functional networks and cadences (e.g., program councils, launch readiness reviews, post-mortems) to align stakeholders, surface risks early, and ensure coordinated execution at scale
• Define success metrics and measurement frameworks for integrated programs; synthesize insights across multiple programs to recommend improvements to packaging, process, and go-forward strategy
• Keep track of program development and communicate to all stakeholders to ensure visibility throughout the program lifecycle during the execution & launch phase
• Oversee and manage program activation plans, timelines and implementation from start to finish
• Build strong relationships and work collaboratively with all internal departments to ensure best-in-class work and output for our clients

Requirements

• BA or BS degree
• minimum of 7+ years of Project Management and/or Account Management experience in the digital advertising industry, working on integrated experiential and digital co-branded content campaigns
• Experience managing complex cross-platform marketing/advertising programs with the ability to operate strategically while remaining deeply connected to execution from concept through launch
• Exceptional organizational and project management experience with a proven ability to prioritize competing initiatives, anticipate risks and course-correct in real time
• Demonstrated success owning senior-level client relationships, including retention, growth, expectation-setting, and navigating challenging conversations when needed
• Strong judgment and confidence to provide thoughtful pushback, set boundaries, and advocate for the right solution for both the client and internal teams
• Ability to identify trends across programs and proactively flag insights with clear, actionable recommendations
• Highly independent with previous experience working with experiential teams, creative partners, activation teams, podcast hosts, and/or social influencer agencies
• Superior interpersonal and communication skills, with the ability to influence, align, and lead cross-functional partners across multiple offices and regions
• Comfort operating as a steady point of leadership on first-to-market or highly customized programs
• Capacity to manage and prioritize multiple projects concurrently while maintaining quality and ‘white glove service’

Preferred

• Podcast experience a plus
• Love of music, podcasts & pop culture