Senior Manager, Ad Tech Solutions

Responsibilities

• Resolving a variety of platform (CM/DV/SA) questions relating to simpler user access, creative approvals, spend issues, etc., up to more complex integrated product questions.
• Ability to lead platform demos to clients articulating the functionality, implementation approach, and business benefits of the GMP for our clients.
• Ability to complete scorecards and basic audits for GMP products and communicate the value of the adopted features.
• Complete account build tasks (Advertiser creation, linking, floodlight/audience creation) associated with platform onboarding and implementation engagements.
• Provide guidance and training as needed to junior team members.
• Collaborate closely with the Partnership Account Management team to provide recommendations for clients related to driving GMP product adoption.
• Attending client calls to serve as the product liaison responsible for communicating product solutions and value adds relative to the GMP technology.

Requirements

• Expert Platform knowledge: Achieve and maintain certification across all GMP (DV360; SA360; CM360) and GA4 platforms in alignment with Jellyfish’s GMP certification requirements.
• Process: Follow best practices in relation to our service offerings, and respond to and resolve our tickets. Prioritisation and time management to ensure tickets are resolved within SLAs
• Collaboration: Actively contribute to a collaborative, high-performing work environment.
• Client Centric: Developing context and awareness of client challenges. Solution-oriented and demonstrates client-facing abilities.
• Communication: Demonstrates strong communication skills to both understand the challenges at hand and communicate solutions effectively and concisely.
• Accountability: Able to work independently while also collaborating with a team; reliable and accountable for the work assigned and responsible for the timely completion of tasks.

Benefits

• 💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
• 🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
• 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
• 👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.