Responsibilities

• Set the strategy: Own an integrated product and brand communications strategy that drives the business and wins over consumers and the tech community alike.
• Mainstream the Chime brand: In close collaboration with Brand Marketing, turn brand partnerships, consumer insights, original research, and cultural moments into campaigns that generate sustained coverage.
• Own the product narrative: Work hand in hand with Product Marketing to drive 360-degree product launches, from messaging to media, influencer relations, and the owned and paid surround sound that turns each one into a buzzy moment.
• Build the team: Lead and develop a high-performing team and raise the bar for the function. Product and Brand Communications is a growth driver for Chime, and there's a lot of runway.
• Lead cross-functionally: Partner with Product Management, Engineering, Brand Marketing, Product Marketing, Content, and others, so every launch and campaign tells a clear story.
• Expand the spokesperson bench : Prepare Chime's product, technology, and marketing leaders for external communications opportunities, working closely with our Chief Technology Officer, Chief Product Officer, and Chief Marketing and Growth Officer and their teams.
• Keep Chime in the conversation: Cultivate relationships across national and local consumer, lifestyle, business, technology, and trade outlets. Direct external agencies to drive consistent coverage and bring campaigns to life.

Requirements

• 12+ years of experience in product, consumer, or brand communications, or related marketing roles, preferably in consumer technology.
• A track record of leading product and brand communications functions, from large-scale consumer campaigns to major product launches.
• Deep media and influencer relationships across consumer, business, and technology outlets, with a history of landing stories that strengthen brand positioning.
• Experience partnering with creators, celebrities, or brands to generate earned media for consumer, corporate, or social impact campaigns.
• Proven leadership: you've developed high-performing teams, led cross-functional initiatives, and managed agency partners in fast-paced environments.
• Fluency in fintech and consumer technology, including how AI is changing products, consumer behavior, and communications.
• Exceptional writing, editing, and verbal communication skills. You write with personality and know how to make complex ideas clear and compelling.
• Experience advising C-suite executives and building effective partnerships with Marketing, Product, and Engineering teams.
• A degree in Communications, Public Relations, Marketing, Business, or a related field.