{"ai_summary":"

Drive a global, in‑house 1:1 engagement service for 32 clubs, scaling high‑volume CRM with privacy compliance and cross‑regional leadership.

• Own the international managed service model and SLA‑driven delivery.
• Must-have: 10+ years in CRM/lifecycle with global, multi‑market operations.
• Standout: Led distributed teams and privacy‑by‑design governance across regions.

","markdown":null,"sections":{"responsibilities":["Own the international 1:1 managed service model as an internal agency for all 32 Clubs.","Define the service catalog, engagement model, SLAs, intake, and prioritization to drive predictable, high-impact delivery.","Ensure consistent execution across markets, time zones, and languages.","Lead and develop a distributed team (~15 contingent associates) across regions to deliver thousands of campaigns with reliability and quality.","Establish operating rhythms, templates, QA standards, and training for high-volume execution.","Balance capacity and Club demand without compromising quality or compliance.","Orchestrate behavioral, transactional, and engagement signal–driven journeys across email, SMS, mobile push/in-app, and web.","Champion test-and-learn (A/B, multivariate, holdouts) to continuously improve relevance and ROI at scale.","Publish playbooks and best practices that enable local nuance with global standards.","Lead governance for international fan data and PII usage across the service."],"requirements":["10+ years in CRM/lifecycle/performance-driven engagement, with significant international experience.","Proven success in operating managed services, agency, or shared services models at a global scale.","Deep familiarity with privacy and marketing regulations and their operational impact across regions (e.g., GDPR).","Experience leading distributed teams and complex, high-volume operations across time zones.","Strong stakeholder management with senior leaders and client-like internal partners.","Hands-on expertise with modern MarTech (e.g., CDPs such as Adobe RTCDP/Salesforce Data Cloud/Segment/mParticle; orchestration tools such as Adobe Journey Optimizer/SFMC/Braze/Iterable).",