Responsibilities

• Develop strategic proposals and communications plans for clients and new business prospects
• Serve as a primary client contact, providing strategic counsel directly to clients in meetings, conference calls and while working on client sites
• Project manage multiple workstreams, client/legal approval processes and document development to ensure deadlines are met and objectives are achieved
• Manage teams and processes as they relate to tracking and triaging client’s stakeholder inquiries (i.e. media, employees, customers, regulators, etc.) during live incidents
• Work with peers across borders on incidents that require a 24x7 follow-the-sun approach to managing the crisis
• Anticipate client needs and concerns and work to proactively to address them
• Work with other senior leaders to make staffing decisions on various accounts
• Drive new business pursuits, including the development of thought leadership, identification of business prospects and ongoing networking on behalf of the firm
• Support team training and professional development and serve as a performance manager to select junior staff
• Manage profitability and utilization on multiple projects and accounts

Requirements

• Bachelor’s degree
• 8+ years of crisis/issues management and/or cybersecurity experience in relevant roles serving clients and developing new business
• Prior client service, consulting, agency experience
• Ability to advise and secure confidence of senior communications and C-level client contacts, as well as outside legal counsel and other advisors
• Proven project management track record and comfort managing and working with staff at all levels
• Proficient in creating project plans, rollouts and roadmaps as well as using various AI and project management tools
• Ability to work under pressing deadlines and portray calm during high stakes situation to clients and other team members
• Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during crisis events
• Travel required to clients and to FTI office(s)
• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas

Preferred

• Strong work ethic, attention to detail and a service-oriented attitude
• Excellent organizational skills, attention to detail, and written and verbal presentation skills
• Experience in cybersecurity and data privacy matters