Responsibilities

• As Senior Director, Communications at Karat, you will own the company's entire communications function, spanning external, internal, executive, and crisis communications, and serve as a trusted advisor to the CEO and leadership team.
• Set and evolve Karat's integrated communications strategy, advising the CEO and leadership team on narrative, messaging, timing, and stakeholder impact.
• Own media relations end-to-end, building proactive relationships with journalists and producers across business, technology, workplace, and trade press.
• Develop integrated campaigns with Product Marketing and Demand Generation that turn thought leadership, research, and product milestones into stories that break through.
• Build and run the CEO's platform across social, the company blog, earned media, and speaking opportunities, including the executive editorial calendar.
• Lead internal and executive communications for major company moments, keeping employee-facing and external narratives aligned.
• Guide crisis and issues communications, coordinating response across Legal, People, Sales, and Marketing as needed.
• Manage our PR agency and other communications partners to measurable outcomes, tracking KPIs across earned media, executive visibility, and employee understanding.

Requirements

• 15+ years of progressive communications experience spanning media relations, corporate, executive, and internal/change communications
• Significant in-house experience at a high-growth technology or B2B company navigating rapid growth
• A track record of building journalist relationships and securing high-quality earned coverage
• Demonstrated success developing narratives and campaigns that connect strategy, product, and industry conversation
• Experience building executive platforms and coaching executives for media, speaking engagements, and high-stakes moments
• Exceptional writing and editorial judgment, from executive social content to all-hands remarks
• Experience guiding communications through periods of growth or high-stakes change, with discretion and sound judgment
• Experience managing PR agencies or communications partners to measurable outcomes
• Fluency in how AI is reshaping hiring, talent assessment, and workforce planning, a plus
• This position is only available to candidates residing in the following U.S. states: CA, FL, IL, MA, MO, NY, OR, TX, and WA. While our team operates 100% remotely, we are currently limiting hiring to these specific locations. We will not consider applications from other states at this time.