Senior Director, Client Strategy

Responsibilities

• Own client health across a portfolio: surface risk early, drive mitigations, and prevent delivery breakdowns before they land on the client.
• Strengthen senior stakeholder relationships (VP, SVP, C-suite) through clear outcomes and consistent follow-through.
• Drive renewals and expansion against a revenue target by translating results into a confident growth plan and roadmap.
• Contribute to new business through your relationships and partner with our business development team on pitches and positioning.
• Build the operating system for Integrated Growth Strategy: standards, playbooks, templates, and repeatable delivery approaches.
• Partner with the Product team to put Cro Metrics’ technology and IP at the center of every client engagement, including bringing client needs and feedback back to Product, and making sure your team uses Cro Metrics’ tools in their day-to-day delivery work.
• Move administrative and repeatable work (reporting pulls, status updates, documentation, deck assembly) to AI workflows and our nearshore team, with handoffs and quality checks that hold.
• Lead AI adoption across the team, integrating AI into planning, analysis, insight generation, documentation, and performance storytelling.
• Improve speed, quality, and consistency across accounts while maintaining strategic rigor.
• Hire, coach, and retain Integrated Growth Strategists, and grow senior strategists into future managers.

Requirements

• 8+ years in client-facing strategy or services, including ownership of a client book with retention and revenue accountability and VP to C-suite stakeholders.
• Experience directly managing a client-facing team of individual contributors, with clear examples of people you hired, developed, and grew into bigger roles.
• Agency or consultancy services experience.
• Hands-on, day-to-day use of AI tools (e.g., ChatGPT, Claude, Copilot) in your own work, and experience getting a team to adopt them.
• Based in an eligible US state (see below) and able to travel up to 25%.

Preferred

• Experience running delivery with offshore or nearshore teams
• Pitch leadership or new business origination experience
• Measurement understanding (attribution, experimentation, performance marketing)
• High ownership, high standards, low ego
• Calm under pressure, decisive, and clear
• Client-first mindset grounded in curiosity, problem-solving, data, and accountability
• A coach who grows strategists into strong individual contributors and future managers
• A one-team leader who shares credit, works across functions, and keeps leadership in the loop
• On an upward path and open to new ways of working, rather than repeating a playbook from a past role
• At home in a small firm where everyone, including leaders, does real work