Senior Digital Communications Specialist - Office of the Chief Information Officer

Responsibilities

• Develop comprehensive, strategic digital communications, combining elements of targeted messaging, visual graphics, videos, analytics, and user feedback. Leverage diverse channels to share and collect information including in-person sessions, online meetings, video-based content, and user self-service.
• Independently develop high-visibility communication campaigns (including creating content, defining timelines, developing resource documents, identifying stakeholder impact, and selecting communication channels).
• Serve as a principal advisor to IT leadership regarding technology and workforce communications. Provide guidance to executives and program managers regarding communication policy, change management methodology, and employee engagement best practices.
• Monitor and analyze data such as open rates, digital analytics, and customer satisfaction scores. Evaluate the overall effectiveness of the team’s communications and marketing efforts, informing continuous improvements, and ensuring the program consistently meets its strategic objectives and delivers maximum value to employees. Develop and present reports to leadership summarizing the results of the program.
• Conduct in-depth analyses, prepare comprehensive reports, develop and deliver presentations for leadership, and perform advanced data analysis to support strategic decision-making related to technology solutions and adoption.

Requirements

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with Selective Service if you are a male born after 12/31/1959
• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
• Serve a one year probationary period, if required.
• Undergo and pass a background investigation (Tier 2 investigation level).
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment.
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position.
• IT SPECIALIST COMPETENCY REQUIREMENTS: Attention to Detail - Is thorough when performing work and conscientious about attention to detail.; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.; Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.; Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.; Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.; Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.; Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.; Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.; Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Benefits

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 11 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan
• Transit and child care subsidies
• Flexible spending accounts
• Long-term care insurance
• Training and development