Senior Customer Service Agent for a Health & Wellness E-Commerce Company (Remote)
Brandon, FL (Remote)
Posted 3 weeks ago
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Job Description
Is This YOU? Then We Want to Meet You!
If you thrive in high-responsibility customer support and enjoy solving complex, escalated issues, this role is for you. You’ll take ownership across all channels, support QA and SOP execution, and help elevate team performance through coaching and insight-driven improvements. If you’re experienced, detail-oriented, and ready to step into a leadership-track support role, we’d love to connect.
Requirements
- 3–5 years of Customer Service experience within a multi-brand or subscription environment.
- Demonstrated leadership capabilities, such as floor-walking, mentoring, or acting as a shift lead.
- Deep data-oriented familiarity with Helpdesk architecture (Gorgias preferred), tagging logic, and
- system configurations.
- Superb written and verbal communication skills.
- Provide all-channel coverage, taking ownership of escalated tickets, complicated billing adjustments, and critical customer issues.
- Act as Deputy to the Team Leader, assisting with Quality Assurance (QA) and evaluating adherence to Standard Operating Procedures (SOPs).
- Review ticket-floor activity and surface real-time insights to optimize the Gorgias platform workspace.
- Mentor junior and mid-level agents on tagging compliance, efficient macro usage, and brand-specific tone consistency.
- Experience creating or refining customer service training materials and knowledge bases.
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Hiring Budget: Starting at $900 USD/month
Working Condition: Full time
Schedule: Monday-Friday 9am-5pm UK Time
LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner.In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7.We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business.But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
