Responsibilities

• Build and run a tiered customer advocacy program from the ground up, spanning G2 reviews, case studies, advisory board management, and executive engagement—to generate the peer proof that drives new business and expansion.
• Own the Voice of Customer engine: consolidate insight from win/loss analysis, NPS, Gong, and account data into a single view, and ensure findings are acted on across product, sales, and marketing.
• Produce compelling customer evidence—case studies, testimonials, video content, and benchmarking data—that resonates with compliance, sustainability, EHS, and product stewardship buyers.
• Design and execute customer communications that sustain engagement beyond onboarding: monthly newsletter, regulatory alerts, milestone moments, and renewal and expansion nurtures.
• Lead the Enhesa Compliance Benchmarking Program—a flagship initiative that positions Enhesa as the authority on regulatory maturity and generates original data for PR, analyst relations, and sales enablement.
• Drive retention and expansion: equip CS and account management teams with proof packs, reference support, and customer insight that protect GRR and accelerate NRR.
• Operate with a growth mindset: treat every program as a hypothesis, measure what matters, and iterate quickly.

Requirements

• 5+ years in B2B customer marketing, customer advocacy, or closely related roles within enterprise SaaS, data, or technology companies.
• Proven track record building enterprise advocacy programs from scratch, with demonstrated results in advisory board management, case study production, and reference program development.
• Exceptional storytelling skills. Able to identify compelling customer narratives and bring them to life across written, video, and event formats that feel authentic, not corporate.
• Strong program management. Able to run multiple workstreams simultaneously and drive them to completion with minimal guidance in a remote, distributed environment.
• Data-driven. Comfortable setting baselines, defining targets, and tracking results. Uses data to prioritize effort and demonstrate commercial impact.
• Confident working with C-level and senior stakeholders across sales, product, and the executive team.
• Growth mindset: sees ambiguity as an opportunity and treats every deliverable as a hypothesis to learn from.
• Collaborative and low-ego. Builds strong cross-functional relationships and knows when to lead and when to support.

Preferred

• Experience in regulatory compliance, EHS, or chemical and product intelligence domains.
• Experience with HubSpot for nurture sequencing and engagement tracking.
• Background in executive programming, including roundtables, advisory boards, or C-suite engagement.

Benefits

• A competitive salary package & benefits with a flexible home-working policy
• Work/life balance and a fast-paced and driven environment
• Accountability and pride for your projects