Senior Customer Marketing Manager at Assort Health | San Francisco, CA | $180K/yr – $200K/yr

Senior Customer Marketing Manager

San Francisco, CA (Hybrid)

$180K/yr – $200K/yrSenior Level5+ years expFull time

Posted 3 months ago

Job Summary

Own customer storytelling and advocacy engine across evidence, references, CAB, and activation, using AI-driven workflows to scale production and drive trusted narratives for sales, marketing, PR, and product.

Customer evidence engine: standardize ROI storytelling, cadence, and cross-functional workflows.
Reference program: orchestrate external references, awards, and speaker pipelines for events and media.
Customer Advisory Board: stand up the CAB, design programming, recruit members, and sustain engagement that builds advocacy.

Job Description

Responsibilities

Customer evidence engine. Programmatize how Assort captures, validates, and tells ROI stories. Own the measurement methodology, the production cadence, and the cross-functional workflow. Produce a steady stream of strategic content: case studies, testimonials, and content (audio, video, written) across our audiences (22 specialties and health systems) used by sales, marketing, PR, and product.
Reference Program. Orchestrate sales references, analyst references (KLAS, Gartner, Forrester), industry awards submissions, and the customer speaker pipeline for events, webinars, and press. Build the matching logic and request system that scales beyond one person fielding ad-hoc asks.
Customer Advisory Board (0>1). Stand up Assort’s first CAB. Define audience, member profile, charter, cadence, and value exchange in partnership with executive leadership. Recruit members, design programming, and run the operating cadence that earns retention and advocacy.
Marketing Activation. Ensure voice-of-customer shows up across our website, sales materials, ABM campaigns, event presence, press moments, and product launches. Partner closely with brand, content, PR, product, and design so customer evidence is integrated rather than bolted on.
AI-Augmented Operations. Use AI tools fluently (Claude, ChatGPT, Descript, Captions, HeyGen,, etc.) to compress production timelines and increase output. You’ll treat AI as core infrastructure for this role and build AI workflows that scale repetitive parts of the customer marketing function.
Detailed, clear communications. You’ll write cross-functional briefs for designers/producers, report on the performance of customer content, and draft internal comms for Assorties to get to know and advocate for our customers better.

Requirements

Experience in customer marketing, content marketing, and/or social media.
Experience engaging with, and building rapport with customers, in settings like interviews, on-site visits, and executive conversations.
5-7 years in customer marketing, content marketing, product marketing, or a related discipline.
Healthcare, healthtech, or another complex B2B preferred but not required.
Skill as a creator (video, written, audio) and communicator (written and oral; internal and external) that’s apparent in both the quality and quantity of your output.
Strong project management skills, including standing up programs from scratch and scaling them; the ability to toggle as the focus shifts.
The judgment of someone who understands that customer trust is a long-term asset, not a short-term lever.

Benefits

Competitive Compensation – Including salary and employee stock options so you share in our success.
Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
401(k) – Build your retirement savings.

Assort Health

Specialty-specific generative voice AI that answers patient calls. Free your patients from waiting on hold. 42M+ patient interactions served with Voice AI. -63% operational costs. +3% net new patients. 5 weeks to go live.Trusted by thousands of providers across leading healthcare organizations: Palm Beach Orthopedics Institute, SharedPractices, Peninsula Orthopedics Associates, MDCS Dermatology, Cleaver Medical Group, Northern California Retina Vitreous Associates, Catalyst Medical Group, Chesapeake Healthcare OrthoIndy, Pediatric Associates of Southwest Missouri, and many more. Learn more: https://assorthealth.com

Founded in 2023

San Francisco, California, USA

87 employees (5 in marketing)

www.assorthealth.com