Senior Creative Program Manager

San Francisco, CA (Hybrid)

$146K/yr – $211K/yrSenior Level5+ years expFull time

Posted 2 days ago

Job Summary

Own the end-to-end project delivery across stakeholders, schedules, vendors, and approvals, while shaping AI-enabled workflows and governance.

  • Cross-functional leadership across marketing, legal, and product to keep projects moving
  • Build and maintain workback schedules and AI-enabled project infrastructure
  • Drive risk management, feedback loops, and process improvements

Job Description

Responsibilities

  • Serve as the primary point of contact for cross-functional stakeholders (Marketing, PMM, Legal, R&D) across active projects including running daily/weekly updates, unblocking work, and escalating when needed
  • Build and maintain creative workback schedules, keeping the project source of truth (in partnership with Marketing) current as scope, deliverables, and deadlines shift
  • Manage vendor and agency relationships end to end including contractor paperwork, PO management, onboarding/access, and day-to-day production coordination with partners like STATE, Superside, and Uprise Art
  • Own the legal & compliance review pipeline for your projects including submitting requests, chasing disclosures and input, and keeping creative moving through legal feedback
  • Flag risks and dependencies early across creative projects, escalating to leadership before they become delivery problems
  • Schedule and run feedback checkpoints from internal crits and stakeholder reviews to leadership sign-offs, and consolidate feedback back to the team
  • Coordinate production logistics for shoots, agency staffing, on-site support, and the stakeholder management that comes with it
  • Help stand up, optimize, and maintain the team's AI-enabled project infrastructure, including the Brand Studio dashboard and task tracker, and keep project management hygiene consistent across the team
  • Run retros and drive process improvements for better templates, tighter rituals, small workflow automations

Requirements

  • 5–7 years of experience in creative, marketing, or brand production/project management — in-house or a blend of in-house and agency-side — with hands-on experience running point on multiple active projects, stakeholders, and vendors at once
  • Experience managing complex, multi-channel integrated campaigns with multiple channel owners, including multiple approval checkpoints and parallel workstreams within a single project, and balancing a portfolio of several such projects simultaneously
  • Experience building and maintaining workback schedules and/or project hubs (expertise doing this in Notion a plus) that a team relies on, and helping stand up, optimize, or drive adoption of project management infrastructure such as dashboards, task trackers, or similar systems across a team
  • Familiarity optimizing and maintaining AI-enabled tools and designing systems from scratch when needed; hands-on, daily use of AI tools for drafting, synthesis, and status updates
  • Comfort operating in ambiguity and shifting scope and experience in an agile, fast-changing environment (integrated campaigns, product marketing, or paid media).
  • Strong written and verbal communication; interest in running retros and improving process (templates, rituals, small workflow automations)
  • You bring order and calm to complexity. For example, a project without a clear owner, timeline, or next step doesn't sit well with you.

Salaries

Posted range

$146K/yr – $211K/yr

Taken straight from the job posting.

See all Gusto, Inc. salaries

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Senior Creative Program Manager

Gusto, Inc. · San Francisco, CA · Hybrid