Responsibilities

• Editorial Governance Frameworks & Quality Standards
• Inspect Content efficacy using existing metrics across LOBs and establish frameworks to hold ourselves accountable, leaning into AI solutions where valuable
• Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards.
• Own our agent feedback program and ensure our process enables the team to meet SLAs and deliver impact through improved content.
• Inspect our editorial processes and identify ways to enable higher quality content at speed and at scale.
• Monitoring, Reporting & Accountability
• Partner with our Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms.
• Ensure accurate reporting, insights, and actions that drive impact for the agents, our members, and Chime.
• Continuous Improvement & Reinforcement
• Establish standards and govern them such that the team is unified in their approach to publishing and evaluating efficacy, including agent feedback. Propose, build, and operationalize AI solutions for efficiency and consistency.